'We hear horror stories all the time from new customers who have previously thought booking a cruise holiday online was an easier or cheaper way to go,'says Narelle Melhuish, franchisee and business manager at Salamander Bay Harvey World Travel. 'But they soon realise it's impersonal and, when things go wrong, they're left at a loss because they have to deal with so-called  'customer service' staff over the phone who have no idea who they are or what went wrong during the cruise holiday because they were not there when the plans were made in the first place. www.salamanderbay.harveyworld.com.au/

'That's why more and more people booking a cruise holiday come to us – because we can help from when they first have the dream of a holiday and need general advice, to when they're ready to book the holiday cruise and organise travel insurance, to welcoming them home – we're there every step of the way.'

The travel professionals at Salamander Bay Harvey World Travel ensure that every single detail of their clients' vacation plans are prepared and put into place without a hitch, and if problems do arise, they take care of these hurdles so their clients won't have to worry about anything as they enjoy their river holiday cruises or coach tours.

Salamander Bay travel agent Narelle says, 'Our team is committed to giving every one of our customers the highest level of service before, during, and after their trip. Our expert team can assess all their foreign currency needs, passport, and visa requirements. It is important to us that each customer is thoroughly prepared for their trip and has a wonderful time that they can come back and tell us all about.' www.salamanderbay.harveyworld.com.au/

Salamander Bay Harvey World Travel provides a free quote service for initial travel enquiries, to make the process of taking a dream holiday to a reality easier and more convenient.

Terese Alexander, of Corlette NSW says, 'Dear Narelle, I arrived home yesterday. Thank you for planning my wonderful trip. Spain, Germany, France, stop off Dubai. It all went like clockwork and I had a lovely time with excellent weather... Excellent flights with the 380 being the most remarkable. Will look forward to sharing again.'

Visit www.salamanderbay.harveyworld.com.au/ to receive a FREE quote from the Salamander Bay travel agents at Harvey World Travel today.