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Auto Windscreens – moving with the times!

Thu, 8 Mar 2012 11:39:31 EST

Auto Windscreens is driving forward its strategy to increase marketshare and expand its business. With growing technical and management teams across the UK, it's embracing the latest technology to enhance the customer experience. 
 
The company, which marked the first anniversary of its acquisition by Markerstudy Group on 28th February 2012, has won an enviable number of fleet and insurance contracts in the past 12 months including giants Admiral, Hastings Direct and Pendragon Contracts. It has also been an award-winning year for the business, since its call centre team was ranked second in the UK at the Top 50 Call Centres for Customer Service programme, as well as being named 'Best Newcomer' and 'Best Service Provider'.
 
Responding to the rising demand for its services it has introduced a regional sales team to support its national force, recruited additional technicians across the country, and boosted employee numbers in the call centre at Chesterfield HQ.
 
Managing Director, Nigel Davies, said: 'We're operating in a competitive industry but we've delivered on every level. I'm extremely proud of the position we occupy in the marketplace.'
 
Auto Windscreens is also planning to unveil its new-look vans this spring, to feature a smart new livery and QR codes, enabling 'scan and book' for glass replacement or repair. 
 
Nigel added: 'We're a forward-thinking company, from capturing essential customer feedback on every job completed, through to the development of QR codes and improvements in smart phone capabilities. We welcome technological advancements and will continue to move with the times to make life easier for our clients. Here's to another great year for Auto Windscreens!"
 
The past year has also seen new fitting centres opening in the South East, the East Midlands, Bedfordshire and Wales. For more information about Auto Windscreens, call 0800 999 5000 or visit www.autowindscreens.co.uk.
 
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Notes to Editors:
 
About Auto Windscreens
Auto Windscreens is owned by Trifords Limited, part of the Markerstudy Group. It is a leading automotive glazing company, serving customers throughout the UK and across all sectors from managed fleet to insurance. With a nationwide network of fitting centres and backed by a fleet of mobile service units, Auto Windscreens is an expert in protection of your windscreen, windscreen chip repair and automotive glass replacement, including rear window replacement. The company head office and dedicated contact centre is based in Chesterfield.
 
For further information on Auto Windscreens, contact:
Lizzy Crofts
Marketing & PR Executive,
Markerstudy
E: lcrofts@markerstudy.com
T: 0844 854 8713
W: www.autowindscreens.co.uk