The white paper titled Critical Decisions in Launching a Workforce Analytics Program, written by Mick Collins, Principle Consultant for Workforce Analytics and Planning at SuccessFactors, provides topline information on the six critical decisions facing HR leaders when launching their workforce metrics and analytics program:

1. What is the mission of our program?

2. Who will be our key stakeholders and champions?

3. What organisational structure will we use?

4. Which end-users will receive the data?

5. For what purposes will they use the data?

6. What metrics will we analyse?

The second white paper, titled Content as a Service: A New Model for eLearning Content Delivery, leads the reader on a journey through SuccessFactors' icontent solution, which can be adopted to provide an eLearning platform.
 
This white paper will help readers decide which are the most suitable routes to take, from recognising the issues presented, to those involved in developing eLearning platforms in order to develop their workforce talent, such as sourcing content storage space, security implications, and content edits. The paper also presents a series of case studies into the SuccessFactors icontent solution model.
 
These new white papers are available to download from http://successfactors-connect.com/bridgingthegap/.

For more information regarding business software solutions, visit http://www.successfactors.com.